Guide to Phone Resources: Warmlines and Hotlines
What Is The Difference Between a Warmline and a Hotline?
A hotline is used for emergencies when someone is in an immediate crisis. A warmline is for those who are not in crisis, but who need additional support. Nonurgent phone numbers can be referred to as a warmline or helpline. They are usually free to call. They provide confidential support and can be staffed by experienced mental health counselors or trained peer support. They can also provide additional resources. Below you will find helpful phone resources grouped by different topics and populations.
Suicide Prevention:
Call 2 Talk
Call2Talk is a mental health, emotional support, and suicide prevention program run by Mass211. It operates 24/7 and provides confidential, compassionate listening to assist people – including those who may be despondent or considering suicide – during stressful times. Call2Talk is a National Suicide Prevention Lifeline Crisis Center and partners with Crisis Text Line to respond to people by text.
508-532-2255
24 hours per day/ 7 days per week
www.uwotc.org/call2talk
Crisis Text Line
Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support and information via the medium people already use and trust: text.
CONNECT to 741741
www.crisistextline.org
Samaritans: Suicide Prevention/ 988 Suicide and Crisis Lifeline
988 OR 877-870-4673
Spanish speaking: 800-784-2433
24 hours per day/7 days per week
suicidepreventionlifeline.org
Veterans:
Veteran Crisis Line
If you’re a Veteran in crisis or concerned about one, contact the Veterans Crisis Line to receive free, 24/7, confidential support. You don’t have to be enrolled in VA benefits or health care to connect.
DIAL 988 then PRESS 1
800-273-8255
www.veteranscrisisline.net
Parents:
Parental Stress Line by Parents Helping Parents
The Parent Stress Line offers a safe place for parents and caregivers to talk about the challenges of raising children and receive kindness, understanding, and the non-judgmental support needed to help prevent a situation from escalating into a crisis. It is the only helpline based in Massachusetts available specifically for parenting issues. It is uniquely suited to support parents and caregivers who are overwhelmed, isolated, or unable to ask for help from people they know.
800-632-8188
24/7, Translation Services Available
parentshelpingparents.org
National Parent and Youth Helpline
If you are struggling as a parent, caregiver, child, or youth, the helpline is here as a dedicated resource for those seeking immediate support and guidance 24 hours a day, 7 days a week.
855-427-2736
nationalparentyouthhelpline.org
Pregnancy and Postpartum:
All Options: Pregnancy, Parenting, Adoption, Abortion
All Options is a peer based support for those who are pregnant and unsure how to feel or what to do next, or anyone who wants to talk about a past or current experience with abortion, adoption, parenting, infertility or pregnancy loss.
Talkline: 888-493-0092
Monday- Friday 10-1am, Satursday-Sunday 10-6 EST
www.all-options.org
Postpartum Support International
The PSI Helpline is toll-free and anyone can call to get basic information, support, and resources. The Helpline is not a crisis hotline and does not handle emergencies. The Helpline messages are returned every day of the week. Calls and texts will be returned within business hours 8am-11pm EST. The volunteer will give information, encouragement, and names of resources near you. When reaching out to the Helpline, you will always hear back from a human being (not an AI program) who is passionate about providing support, understanding and hope.
MA Warmline: 866-472-1897
Helpline: 800-944-4PPD (4773)
www.postpartum.net
LGBTQIA+ Support:
Gay, Lesbian, Bisexual and Transgender National Hotline
The LGBT National Hotline provides a confidential safe space where callers of any age can speak about sexual orientation or gender identity/expression issues. This includes coming out issues, relationship concerns, bullying, workplace issues, HIV/AIDS anxiety, safer sex information, suicide, and much more. Sometimes you just need to be heard. We're here. You deserve respect, support, affirmation, and acceptance.
888-843-4564
Monday–Friday: 2:00 PM–11:00 PM ET
Saturday: 12:00–5:00 PM ET
www.lgbthotline.org/national-hotline
LGBTQ+: Trevor Help Line
Crisis counselors are trained to answer calls, chats, or texts from LGBTQ+ young people who reach out on our free, confidential and secure 24/7 service when they are struggling with issues such as coming out, LGBTQ+ identity, depression, and suicide.
866-488-7386
24 hours per day/ 7 days a week
www.thetrevorproject.org
Domestic Violence/Dating Abuse:
Love is Respect National Dating Abuse Hotline
A confidential, anonymous 24-hour helpline and text service for teens, parents, friends and family.
866-331-9474
Text support is also available by texting “loveis” to 22522.
www.loveisrespect.org
List of Domestic Violence Services by Massachusetts County
www.mass.gov/info-details/list-of-domestic-violence-services-by-massachusetts-county
Rape or Sexual Assault Survivors:
National Sexual Assault Hotline: RAINN (Rape, Abuse and Incest National Network)
800-656-4673
www.rainn.org/about-national-sexual-assault-telephone-hotline
Massachusetts Rape Crisis Centers
These Rape Crisis Centers offer free services for adolescent and adult sexual assault survivors—and for people who care about survivors of all ages. Trained rape crisis counselors at local programs provide 24/7 hotline counseling, information, referrals and more.
Youth Support:
Boys Town National Hot Line: Your Life, Your Voice
Kids, teens and parents can find support and online resources from trained counselors and mental health experts.
800-448-3000
Text VOICE to 20121 to chat to get support, guidance, and resources
24/ 7
www.boystown.org/hotline/Pages/default.aspx
Crisis Text Line
Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support and information via the medium people already use and trust: text.
Text HOME to 741741
www.crisistextline.org
HEY SAM
HEY SAM is an extension of Samaritans. It is dedicated peer-to-peer texting service for people up to age 25. Youth volunteers will be responding to the messages that come in through this line.
1-877-832-0890
Available daily from 9:00 AM–9:00 PM ET
samaritanshope.org/blog/hey-sam
National Runaway Safeline
You can connect with a trusted, compassionate person who will listen and help you create a plan to address your concerns. Provides support, information, referrals and crisis intervention for age 21 and younger and families.
800-Runaway, 800-786-2929
24/7 and Translation services available for non-English speaking callers
www.1800runaway.org
Substance Use:
The Massachusetts Substance Use Helpline
Statewide, public resource for finding the right harm reduction, treatment, and recovery services and support. Helpline services are free and confidential. Many of their trained Helpline Specialists are people in recovery or have personal experience with SUD. They can help you understand the treatment system and your options.
800-327-5050
24 hours a day/7 days a week
Peer to Peer Warmlines:
Peer Warm Line run by Metro Boston Recovery Learning Community (MBRLC)
This is a warmline provided by a peer-run community in the Metro Boston Area for people who have been impacted by trauma, oppression, discrimination, addiction, mental health struggles, extreme emotional states, psychiatric diagnoses, and other challenges. They offer non-clinical, mutual peer-to-peer support in an inclusive and trauma-informed environment.
877-733-7563
7 days a week 4:00 PM–8:00 PM ET
Spanish speaking operators on Sundays and Tuesdays
www.mbrlc.org/peer-support-line
Southeastern Recovery Learning Community Warmline
This is a warm line for peer support that is staffed by Certified Peer Specialists and Recovery Coaches who have their own first-hand lived experience with mental health struggles. This is a confidential support line.
877-733-7563
7 days a week 4:00 PM–8:00 PM ET
Initially serving Southeastern Mass residents only.
www.southeastrlc.org
Last Updated 8/25/25
Disclaimer: Material on the William James INTERFACE Referral Service website is intended as general information. It is not a recommendation for treatment, nor should it be considered medical or mental health advice. The William James INTERFACE Referral Service urges families to discuss all information and questions related to medical or mental health care with a health care professional.